Privacy Policy
Last updated: 22 May 2026
1. Who we are
chimate.ai is a SaaS platform for AI-powered image analysis (OCR and analytical processing). This Privacy Policy describes what personal data we collect, why, and with whom we share it. By using the service you agree to the terms below.
2. What data we collect
Account data: your name and email from your Google account (via OAuth), Google account identifier, email-verified flag.
Technical data: IP address, country derived from IP, browser language, device type, desktop client version.
Device data: a hash of the device fingerprint, used to enforce the per-device limit on the free tier.
Usage data: pages visited, funnel events (pricing views, plan selection, purchases, downloads, client launches), session recordings with passwords and private fields masked.
Images and analysis results: screenshots you upload and the OCR/AI output we produce are stored on our servers for the retention period stated below.
Payment data: amounts, currencies, statuses and subscription metadata. We do not store card numbers — they are processed by our payment provider Lava.top.
3. Purposes of processing
Delivering the service (storing and analysing images, maintaining subscriptions and credits).
Account management and authentication.
Billing, invoicing, subscription confirmation and renewal.
Product analytics to improve the service.
Ad campaign attribution and optimisation.
Notifying you about important changes to the service (email).
4. Recipients of data
PostHog Inc. (EU Cloud, servers in Frankfurt) — product analytics and session replay.
Yandex LLC — Yandex.Metrika and Yandex.Direct (analytics and advertising in Russia).
Lava.top — payment processor.
OpenRouter Inc. — executing requests against AI models (Google Gemini, Anthropic Claude).
Google LLC — OAuth authentication.
We have entered into Data Processing Agreements (DPA) with each of these processors in line with applicable law including GDPR.
5. Retention
Account and subscriptions — while your account is active.
Images and analyses — 30 days from creation, then deleted automatically.
Server logs — 90 days.
PostHog and Yandex.Metrika session recordings — 30 days.
After you delete your account, personally identifiable information is erased or anonymised; aggregated transactional records may be retained for accounting and tax compliance.
6. Your rights
If you are located in the EU, EEA, the United Kingdom or Switzerland, GDPR / UK GDPR / FADP grant you the following rights:
Right of access to your data.
Right to rectification of inaccurate data (via the Profile page).
Right to erasure — use the "Delete account" button on the Profile page or write to chimate.ai@gmail.com.
Right to restriction of processing.
Right to withdraw consent to optional analytics — through the cookie banner or by clearing local storage in your browser.
Right to lodge a complaint with your local data protection authority.
To exercise any of these rights please email chimate.ai@gmail.com. We respond within 30 days.
7. Cookies and trackers
Session cookies for authentication — required for the service to work.
Product analytics cookies (PostHog) — loaded after you grant consent through the on-site banner (for users in the EU, EEA, UK and Switzerland). For users elsewhere implicit consent applies under local law.
Yandex.Metrika script — loaded after consent in jurisdictions where required.
Local Storage is used to remember your consent decision, interface language, and session JWT tokens.
8. Transfers outside the EU/EEA
Some processors may be located outside the EU/EEA. Transfers rely on the European Commission's Standard Contractual Clauses 2021/914.
9. Children
The service is not intended for individuals under 16. We do not knowingly collect data from children. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us and we will delete it.
10. Changes to this policy
We may update this Policy from time to time. We will communicate material changes by email or via on-site notification. The last-updated date is shown at the top.
11. Contact
Email: chimate.ai@gmail.com