Support
We help with setup, billing, access and technical issues.
Account & sign-in
Login email not arriving, Google OAuth failing, need to change email — drop us a line and we will sort it out.
Billing & subscription
Questions about Lava payments, refunds, plan changes, invoice downloads or disabling auto-renewal.
Desktop app
Issues installing the client, launch errors, conflicts with antivirus or other capture software.
Analysis quality
If the model responses look inaccurate — send us an example. We will help pick the right tier and mode, and file a bug if needed.
Standard response time is up to 24 hours on business days. Urgent billing issues are handled first, usually within a few hours.